PRIVACY POLICY
RRENOVA Wellness
Business Type: Sole Proprietorship (Enterprise)
SSM Registration No.: 202603131656 (AS0515297-X)
Effective Date: 3 November 2026
Website: https://rrenova.co
1. Introduction
RRéNOVA Wellness ("RRéNOVA", "we", "us" or "our") is committed to respecting and protecting the privacy of our customers, members and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), as amended, and other applicable laws.
This policy applies to our website, membership platform, online purchases, programme bookings, customer communications and related services.
2. Personal Data We Collect
Depending on your interaction with RRéNOVA Wellness, we may collect:
Personal information: Full name, date of birth, age and identification details where necessary.
Contact information: Telephone number, email address and billing address.
Booking information: Appointment details, programme selections, preferences and booking history.
Transaction information: Payment status, transaction reference, purchase history and refund records.
Health-related information: Relevant information voluntarily provided for coordinating services with healthcare professionals, where legally permitted and with any required explicit consent.
Technical information: IP address, browser information, cookies and website usage information.
Membership information: Account details, membership status and programme entitlements.
We collect only information reasonably necessary for legitimate and disclosed purposes.
3. Purposes of Data Collection
Personal data may be processed to:
Register and manage customer accounts and memberships.
Process programme purchases and online payments.
Arrange appointments and coordinate services with partner clinics.
Provide customer service and respond to enquiries.
Issue payment confirmations, receipts and transaction records.
Process cancellations, refunds and customer requests.
Send appointment reminders and administrative communications.
Provide promotional communications where permitted by law and applicable consent.
Improve our platform, customer experience and business operations.
Comply with applicable legal, regulatory and accounting obligations.
4. Disclosure to Third Parties
We may disclose relevant personal data to:
Independent healthcare professionals and partner clinics involved in requested services.
CommercePay and other authorised payment-processing providers.
Pixalink and other service providers supporting our membership, booking and customer management systems.
Technology, hosting, accounting and professional service providers.
Government agencies or regulatory authorities where required by law.
Where health-related information is involved, we will apply additional safeguards and obtain explicit consent where required.
We do not sell customers' personal data.
5. Healthcare Information and Clinical Responsibility
RRéNOVA Wellness operates as a wellness concierge and healthcare service coordination platform, not as a licensed medical clinic.
Medical consultations, clinical assessments, treatment decisions and procedures are performed by appropriately qualified healthcare professionals at the relevant healthcare facilities.
Health-related information may be shared with the relevant healthcare provider only where appropriate and legally permitted.
6. Payment Information
Customers may make payments directly to RRéNOVA Wellness through CommercePay or other approved payment channels.
Payment processing is performed through authorised payment service providers.
RRéNOVA Wellness does not intentionally store complete credit or debit card details within its own systems.
Payment-related information is handled according to applicable security requirements and the relevant payment provider's privacy practices.
7. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this policy or comply with legal obligations.
Accounting and financial transaction records may be retained for at least seven years where required by Malaysian law.
Other personal information will be securely deleted, anonymised or otherwise handled in accordance with applicable retention obligations when no longer required.
8. Data Security
We implement reasonable technical, administrative and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Although we take reasonable precautions, no electronic system can guarantee absolute security.
9. Your Rights
Subject to applicable law, individuals may request to:
Access their personal data.
Correct inaccurate or incomplete information.
Withdraw consent where processing relies on consent.
Opt out of direct marketing communications.
Exercise other applicable data protection rights.
Requests may be directed to sales.info@rrenova.co.
10. Cookies and Website Analytics
Our website and customer portal may use cookies and similar technologies to support website functionality, maintain user sessions and analyse platform performance.
Where required by law, appropriate notices and choices will be provided for non-essential cookies.
11. International Data Transfers
Where service providers process information outside Malaysia, RRéNOVA Wellness will take steps to ensure that any international transfer complies with applicable Malaysian data protection requirements.
12. Policy Updates
We may revise this Privacy Policy to reflect changes in our services, business operations or legal requirements.
Updates will be published on our website with the relevant effective date.
13. Contact Information
RRENOVA Wellness
SSM Registration No.: 202603131656 (AS0515297-X)
SSM Registered Address: VIVO RESIDENCE 9 SEPUTEH D-11-1 JALAN TELOK DATOK OFF JALAN KLANG LAMA 58000 KUALA LUMPUR WILAYAH PERSEKUTUAN
Office address: Suite 45, Unit 3.07, Level 3, KL Gateway Mall,
2, Jalan Kerinchi, Kampung Kerinchi,
59200 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur, Malaysia.
Email: sales.info@rrenova.co
Phone: +60102493466
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM
Website: https://rrenova.co
For privacy-related enquiries, please contact us using the information above.