Golden Palm Tree Resort & Spa Sdn Bhd respects your privacy and is committed to handling personal data in accordance with applicable Malaysian data-protection requirements, including the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you use this customer portal, https://explore.pixalink.io/l/golden-palm-tree-malaysia.
1. Who this policy applies to
This policy applies to customers, prospective customers, account holders, visitors to our customer portal, and individuals who contact us regarding our products or services.
2. Personal data we collect
Depending on how you interact with us, we may collect identity and contact data (such as name, email address and telephone number); account and loyalty data; order and transaction details; payment-status information; communications; device, browser and usage data; and any information you give us when requesting support or participating in promotions.
3. How we use personal data
We use personal data to create and manage accounts; process payment and fulfil orders or services; provide support; verify transactions; send service-related notices; administer loyalty, vouchers and promotions; improve our services; prevent fraud or misuse; and meet legal, accounting and regulatory obligations.
4. Marketing and preferences
Where permitted, we may send marketing messages about our products, services, loyalty programme or promotions. You may opt out of marketing communications using the unsubscribe method in the message or by contacting us at hello@goldenpalmtree.com. Service, security and transaction communications may still be sent where necessary.
5. Who we may share data with
We may disclose relevant data to payment gateway providers (including CommercePay where used to process a transaction), banks, payment partners, delivery/courier providers, customer-portal and IT service providers, professional advisers, and government or regulatory authorities where required. We do not sell personal data.
6. Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, to resolve disputes, enforce agreements and meet legal, tax, accounting and regulatory requirements.
7. Security
We use reasonable administrative, technical and organizational measures to protect personal data. No internet transmission or storage system is completely secure, and customers should keep account credentials confidential and notify us promptly of suspected unauthorized access.
8. Access, correction and withdrawal
Subject to applicable law, you may request access to or correction of your personal data, or withdraw consent where processing is based on consent. Send requests to hello@goldenpalmtree.com with enough information for us to verify your identity and respond.
9. Cookies and similar technologies
Our website or customer portal may use cookies and similar technologies to keep users signed in, remember preferences, analyst usage and improve performance. You may manage browser cookie settings, although disabling cookies may affect some features.
10. Changes to this policy
We may update this Privacy Policy when our practices or legal obligations change.
11. Contact
For privacy questions or requests, contact:-
Golden Palm Tree Resort & Spa Sdn Bhd
67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, 43950 Sungai Pelek, Selangor Darul Ehsan, Malaysia
Email: hello@goldenpalmtree.com
Telephone: +60331823600